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Discover how small businesses & consumers are embracing 'online' through a post-lockdown world.
Get ReportTrends driving small businesses
Explore how business owners are leveraging 'online' to navigate changes in customers and the operating environment. Amid the pandemic and new trends, let our data guide your business to thrive online.
Download ReportGain unexpected key insights from 1700+ respondents revealing:
A preview of what we uncovered
User experience is one of many factors that influence consumers to exit a website – on their first visit.
Trust is the biggest hurdle businesses need to overcome – especially online.
Mobile may be growing in relevance – but a bulk of Australian consumers still prefer shopping on desktop. This is true of certain generations.
Having good online reviews is NOT the number one factor that leads to an online purchase.
The pandemic accelerated change and pushed businesses toward going online and trying new ways to reach customers.
2021 is set to propel even more digitisation. Keep up – with data insights on what small business owners are doing online and what customers expect.
Download ReportUnlock success in 2021 and beyond.
Read the Online State of Australia’s Small Businesses 2021 now.