Loading...

Knowledge Base

How To Disable Spam Filter on Outlook

Spam Filter settings on Outlook helps you sort out unwanted or unsolicited emails in your inbox and move them to your Junk Email Folders. However, depending on the level you set on your Spam Filter setting, Outlook may mark legitimate emails as spam thus preventing emails from reaching your inbox.

You can resolve this by disabling your Spam Filter settings. Read through this article to learn how to disable spam filter on Outlook.

 

How To Disable Spam Filter on Outlook

You can manually disable the spam filter in two ways. To see the steps, select how you access Outlook:

 

If via Outlook Desktop

Access your Outlook on your desktop and follow the steps below to disable spam filter settings.

  1. From your Home window click the Junk ribbon and select Junk Email Options..

    Screenshot of CD Email Exchange Outlook Junk Email Options Button Under Home Tab

     
  2. In the Junk E-mail Options window, select the No Automatic Filtering. Mail from blocked senders is still moved to the Junk E-mail folder option.

    Screenshot of CD Email Exchange Outlook No Automatic Filtering Option
     
  3. Select from the Safe Senders, Safe Recipients, Blocked Senders, and International tab, choose the email addresses or domains and click the Remove button.

    Screenshot of CD Email Exchange Outlook Junk Email Options Tabs
     
  4. Click the OK button.
 

If via Outlook Web Access

You can follow the steps below to manually disable your spam filter settings on your Outlook Web Access (OWA).

  1. Log in to Outlook in your browser.
  2. Click on the Settings/Gear Icon at the top right corner of the page then select Options.

    Screenshot of CD Email Exchange Outlook Options Button Under Settings or Gear Icon
     
  3. Go to Mail, click on Accounts and select Block or allow options.

    Screenshot of CD Email Exchange Outlook Block or Allow Senders Page
     
  4. Select Don’t move email to my Junk Email folder to completely turn off the spam filter in your Mailbox, then click Save.

    Screenshot of CD Email Exchange Outlook Block or Allow Page Save Button

    Changes will be applied automatically and any incoming emails will be in your Inbox Folder.


Visit this guide to learn how to sort your email messages in your Mailbox by creating rules in Outlook and moving it to specific folders instead of to your Junk Email Folders. Please let us know if you need further assistance or have any questions. We’d love to help!

Did you find this article helpful?

 
* Your feedback is too short

Loading...