Domain Name

Domain registration happens instantly in most cases. We’ll send you a confirmation email as soon as everything goes through.

Delays in registration can happen for a couple of reasons and are primarily caused by requirements of the relevant TLD. For example, .au domains require eligibility criteria to be met before they can be registered and if the data provided isn’t 100% clear, then we may need to work with the governing body (auDA for domain name registration in Australia) to complete the registration.

Before your website will become accessible on the Internet, the worldwide DNS databases need to be updated. These databases allow computers to search for an IP by its web address. Once this is completed, your website and related services will be available. Please note that your site may not immediately be visible in search engines due to their indexing practices.

That depends on the registry, which sets the rules for that particular extension. Usually, the term is from 1 to 10 years. You can search our rules page for specific information concerning the extension that interests you.

For registering a domain name in the Australian extensions (the .au options, including .com.au, .net.au, .org.au, .asn.au and .id.au), the minimum and maximum registration period is two years.

If you are using our free standard DNS, you will need to change the A Record. On the management page, go to the DNS Settings section and add the record by clicking on the menu icon and selecting Add Record from the menu that drops down.

For this, you’ll need to know the IP Address of the website or service you want to forward to. This can be found in most search engines by searching the name of the website and “IP address”. Alternatively, this information should be available from the provider where your site is hosted. Search their documentation for how to see your site’s IP.

Make sure that your website or server is set up to accept the forward. Then you’ll need to change your nameservers to point at those of the site you want to forward to.

If you have Premium DNS, then you can set up Web Forwarding by following these easy instructions.

Yes. You’ll need to set up web forwarding, which you can do by changing the DNS records, or you can set it up instantly if you are using our Premium DNS service’s Quick Setup feature.

Payment can be made through the following services:

• Visa
• Mastercard
• American Express
• PayPal
• Maestro debit card
• Alipay
• Unionpay

For large orders AUD $1,000 we may be able to accept payments using alternative methods like wire transfers or direct deposits. Due to our low prices, these methods are not usually available. Please contact our support directly for more information about this. Contact us by email or at a local Australian phone number.

Payment options that are available only in selected countries may be viewed on the payment page during checkout by scrolling down to the bottom of the page.

Domain privacy is a service that allows you to keep your personal information, such as your name, address, phone number, and email, private and out of the public WHOIS database.

Without domain privacy, your personal information is publicly available and accessible to anyone who performs a WHOIS lookup. This can lead to spam emails, unwanted phone calls, identity theft, and other online threats.

When you purchase domain privacy, your personal information is replaced with generic/proxy contact information. This ensures that your personal information remains private and secure. With domain privacy, your personal information is kept private and out of the public eye.

Domain expiry protection is a service that safeguards your domain registration when it expires and extends your domain name for a year, ensuring you maintain control over it.

Domain expiry protection helps protect your website from deletion due to domain renewal failures, which might happen due to credit-card issues, transaction issues or simply your inability to renew the domain on time. This service helps safeguard your online presence and avoid potential loss of traffic, customers and business.