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Resellers Support

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Getting started guide: Resellers 8 liked

Welcome to your new Reseller Account. We have created this comprehensive guide to get you up and running quickly and easily.

Configure and select Payment Gateways 8 liked

In the Reseller system, the payment options available for your clients are Credit Cards (VISA, MasterCard and AMEX) and PayPal.

How to check customer invoices 71 liked

One of the many features of your Reseller Console is being able to view your clients’ invoices. Refer to the instructions here.

How to brand the Reseller Storefront 50 liked

Once the Reseller Storefront has been set up, the next step is to customise it to suit your branding.

Does your company have a Reseller plan? 8 liked

Yes, we offer an advanced Reseller turnkey solution for reselling domain names and hosting services.

Why are Australian business details required for registering .AU domains? 50 liked

All .AU domain names must be associated to a registered Australian entity (company, business, org, etc), as per registry policies.

Where is Reseller Live Chat support 50 liked

To keep you running and supported 24/7, we offer Live Chat Support with dedicated Reseller experts, eager to provide you help.

Who do I contact for Reseller support? 50 liked

We have a dedicated team of Reseller experts, ready and eager to assist you on your Reseller Account queries.

How do I login to my Reseller Console? 50 liked

You can login to the Reseller Console using any internet browser. See this guide for instructions.

Paying Reseller credit and commission 50 liked

Once you start processing sales, you will begin to receive commission and your account will accumulate Reseller credit.

Do you have an API I can integrate into my management system? 8 liked

Yes, we have an API which allows you to control all aspects of your website's integration with our Reseller system.

How to manage, register or renew your clients Products 62 liked

The Reseller Console is a platform that gives you a comprehensive collection of online products and services at wholesale rates.

Why can't I register domains or products with my Reseller username? 8 liked

Purchases cannot be made using your Reseller Account details. A member account must be created within your Reseller Account.

What is an EPP error and how to fix it? 8 liked

EPP errors mean we're unable to write a change to a domain registry. We maintain a list of all current EPP errors & fix them ASAP.

How to setup Reseller Pricing and Rates 56 liked

The default prices of the Reseller Console are set to a 10% profit margin.

What name servers should I use for the hosting plans? 8 liked

The Name Servers to use will depend on the type of hosting that is connected to your Domain Name. Check this guide to know more.

How to add Reseller credit 62 liked

We recommend keeping a balance of $500 USD to ensure a streamlined process. Here is how you can add Reseller credit:

How to setup WHMCS module 50 liked

WHMCS is an alternative solution for domain management, billing, and support for online businesses. Here's how to set it up.

How to Set up the Reseller Storefront 104 liked

The Reseller Storefront is where you showcase your products to visually attract clients to your business.

Creating a client Member Account 50 liked

You can manually set up your clients' Member Account in the Reseller Console, to allow them to log in and manage their accounts.

Transfer from Crazy Domains to the Reseller System 15 liked

A verification process is required before transferring from Crazy Domains to the Reseller System.

How to manage domains in your Reseller Account 50 liked

The Reseller Console provides a quick and simple method to manage all of your clients and their Domains and Products.

How to setup your Reseller Account 56 liked

Before getting started, there are a few account matters that should be completed. This guide will help you get you started.

How to set Default Name servers for domains ordered through the Reseller Account 50 liked

Our online guide lists all steps on how you can specify default name servers for all domains ordered through the Reseller Account.

Can customers transfer their domain? 8 liked

A client can transfer their domain names at any time and are not required to make you aware of the request. Learn more here.

How to set domain renewal pricing 50 liked

If you would like a specific client to renew at a different Retail Price, here is how you can fix the pricing:

How to Transfer a .CO.UK Domain 8 liked

To transfer a .CO.UK domain, you'll need to update the domain's IPS tag through your Reseller Console. Use this guide to know how.

How to brand your email templates 68 liked

The Reseller emails can be customised, changing how it looks, to suit your business' branding. Here's how to brand your emails.